LiveTaskExperts holds all payments in escrow. Funds are only released to the expert when the student confirms satisfaction OR after a dispute resolution. This policy outlines when refunds are granted.

1. Full Refund (before work starts)

If the expert has not yet started work (no messages indicating progress, no files uploaded), the student may cancel the project and receive a 100% refund, minus any non‑refundable payment processor fees (typically 2.9% + $0.30).

2. Partial Refund (during work)

If the expert has begun but is unable to complete the project due to quality issues or missed deadlines, the student may request a partial refund. The administration will review evidence (chat logs, drafts) and decide a fair amount – usually proportional to the work delivered.

3. Refund after delivery (unsatisfactory quality)

The student must open a dispute within 7 days of delivery.
The expert will be given 3 days to provide revisions.
If still unsatisfactory, the administration may order a full or partial refund.
Refunds are not granted for subjective preference (“I don’t like the style”) if the solution technically meets requirements.

4. No refund situations

The student changed the scope after the project was accepted without renegotiating price.
The student failed to provide necessary materials or timely feedback.
The student already used the work (e.g., submitted to a school) or downloaded and shared it publicly.
The dispute is raised more than 7 days after delivery.

5. Expert’s perspective

Experts are entitled to payment for work correctly delivered. If a student unreasonably refuses to release payment, the expert can request admin intervention. We may release funds if the expert proves satisfactory delivery.

6. How to request a refund

Go to your project page and click “Open Dispute”. Provide clear evidence (screenshots, chat copy, files). Our team will respond within 48 hours. You can also email support@livetaskexperts.com with the subject “REFUND – Project ID”.

7. Chargebacks

If a student initiates a chargeback with their credit card company without first attempting dispute resolution, the student may be permanently banned and may be liable for costs incurred by LiveTaskExperts.

8. Changes to this policy

We may update this Refund Policy. Material changes will be communicated via email or website notice. The policy in effect at the time of project posting applies.

9. Contact

For any refund‑related questions, please contact us at support@livetaskexperts.com.

Refund Policy

Your satisfaction is our priority – fair refunds for both students and experts.